bet.pk Privacy Policy

1. Who We Are

bet.pk operates the online gaming platform available at betpk.biz (the "Platform"). For the purposes of this Privacy Policy, bet.pk acts as the data controller in respect of personal data collected from players and users of the Platform. By registering an account on betpk.biz, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Privacy Policy applies to all players and users of the bet.pk platform, including individuals who register accounts, individuals who browse the site without registering, and individuals who interact with bet.pk via live chat support. This policy does not apply to third-party websites or services linked to or from the Platform.

2. Personal Data We Collect

2.1 Registration Data

When you create a bet.pk account, we collect the following information:

• Full legal name;
• Philippine mobile number (used as the primary account identifier);
• Date of birth (for age verification — you must be 21 years or older);
• Email address (optional but recommended for account recovery);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

For players requesting withdrawals above applicable thresholds, or where regulatory obligations require it, bet.pk may collect:

• Government-issued identification document (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID, Voter's ID);
• Proof of address (e.g., utility bill, bank statement);
• Selfie photograph for identity matching purposes;
• Source of funds documentation where required by anti-money laundering obligations.

2.3 Financial Transaction Data

bet.pk records details of all deposits and withdrawals, including: transaction amounts in PHP, payment method used (e.g., GCash account reference, bank name), transaction timestamps, and transaction reference numbers. bet.pk does not store full payment card numbers or GCash PINs.

2.4 Gaming Activity Data

We record game session data including games played, bets placed, outcomes, winnings, and session duration. This data is used for regulatory compliance, responsible gaming monitoring, bonus eligibility verification, and platform improvement.

2.5 Technical and Device Data

When you access bet.pk, we automatically collect: IP address, device type and operating system, browser type and version, pages visited and navigation paths, session duration, and referring URL. This data is collected via server logs and cookies.

2.6 Communications Data

If you contact bet.pk via live chat or email, we retain records of those communications including the content of your messages, timestamps, and any resolutions provided. This allows us to maintain quality support and resolve disputes.

3. How We Collect Your Data

bet.pk collects personal data through the following channels:

• Directly from you: when you register an account, complete KYC verification, make deposits or withdrawal requests, use live chat, or update your account profile;
• Automatically: through server logs, cookies, and similar tracking technologies when you browse or use the Platform;
• From third-party payment processors: transaction confirmation data from GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other supported payment providers for the purpose of deposit and withdrawal processing and fraud prevention;
• From identity verification services: where third-party KYC or AML compliance services are used to verify identity documents, we receive verification results from those services.

4. How We Use Your Personal Data

bet.pk uses collected personal data for the following purposes:

• Account operation: creating and managing your bet.pk account, processing login authentication, enabling game access, and managing your PHP balance;
• Payment processing: processing deposits and withdrawal requests via your selected payment method, including GCash, Maya, and bank transfers;
• Regulatory compliance: fulfilling obligations under applicable Philippine law, PAGCOR licensing requirements, and anti-money laundering regulations, including maintaining records of transactions and player activity;
• Age and identity verification: confirming that you are 21 years of age or older and are the legitimate account holder;
• Responsible gaming: monitoring gaming activity to identify patterns indicative of problem gambling, and enabling responsible gaming tools such as deposit limits and self-exclusion;
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, account takeovers, and other security threats;
• Customer support: responding to your enquiries, resolving disputes, and improving support quality;
• Platform improvement: analysing usage patterns (in aggregated, anonymised form where possible) to improve platform features, game selection, and user experience;
• Marketing communications: where you have opted in, sending you information about promotions, bonuses, and new games available on bet.pk. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), bet.pk relies on the following legal bases for processing personal data:

• Contractual necessity: processing required to perform the contract between bet.pk and the player (i.e., operating your account, processing payments, enabling game access);
• Legal obligation: processing required to comply with applicable Philippine laws, PAGCOR requirements, and AML/KYC regulations;
• Legitimate interests: processing for fraud prevention, security, and platform improvement where such interests are not overridden by your rights;
• Consent: processing for optional purposes such as marketing communications, where your explicit consent has been obtained. You may withdraw consent at any time.

6. Data Sharing & Disclosure

bet.pk does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly on a need-to-know basis:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other supported providers receive transaction data necessary to process your deposits and withdrawals;
• KYC and AML service providers: identity verification and anti-money laundering compliance services that assist bet.pk in meeting its regulatory obligations;
• Game providers: JILI, Pragmatic Play, PG Soft, Habanero, Evolution Gaming, and other licensed game providers receive your player identifier and session data necessary to operate their games within the bet.pk platform;
• Regulatory authorities: PAGCOR and other relevant Philippine regulatory or law enforcement authorities where required by law or in response to a lawful order;
• Professional advisers: legal, accounting, or auditing professionals where necessary and subject to professional confidentiality obligations.

7. Cookies & Tracking Technologies

bet.pk uses cookies and similar technologies on the betpk.biz platform for the following purposes:

• Essential cookies: required for the platform to function, including session management, login authentication, and security tokens. These cannot be disabled without impairing platform functionality;
• Functional cookies: remembering your preferences, such as language settings and display preferences;
• Analytics cookies: collecting anonymised usage data to understand how players navigate the platform, which pages are most used, and where improvements can be made. bet.pk uses self-hosted analytics tools and does not share raw analytics data with third parties;
• Security cookies: detecting fraudulent activity, bot traffic, and unauthorised access attempts.

Most browsers allow you to control cookies through browser settings. Disabling non-essential cookies will not prevent you from using bet.pk, but may affect certain functional preferences.

8. Data Retention

bet.pk retains personal data for the following periods:

• Active account data: retained for the duration of your active account relationship with bet.pk;
• Transaction records: retained for a minimum of five (5) years following the transaction date, in accordance with Philippine AML record-keeping requirements;
• KYC documentation: retained for a minimum of five (5) years following account closure or last transaction, whichever is later;
• Support communications: retained for two (2) years following the resolution of the relevant support interaction;
• Gaming activity logs: retained for five (5) years for regulatory compliance and dispute resolution purposes;
• Self-excluded player records: permanently retained to prevent re-registration by players who have requested permanent self-exclusion.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.

9. Data Security

bet.pk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the bet.pk platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Access controls limiting internal access to personal data to authorised personnel only, on a strict need-to-know basis;
• Regular security audits and penetration testing;
• Multi-factor authentication for platform administrative access;
• Intrusion detection systems and 24/7 security monitoring.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by bet.pk:

To exercise any of these rights, please contact the bet.pk data privacy team via live chat (available 24/7 for logged-in account holders) or by email at [email protected]. Please note that certain rights are subject to limitations where processing is required for legal compliance or where exercising the right would conflict with bet.pk's legitimate interests in preventing fraud or complying with regulatory obligations.

bet.pk will respond to data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, the response period may be extended by a further thirty (30) days, with notice provided to you.

11. Children's Privacy and Age Restriction

The bet.pk platform is strictly for adults aged 21 years or older, in compliance with PAGCOR requirements applicable to online gaming operators serving the Philippine market. bet.pk does not knowingly collect personal data from individuals under 21 years of age. Where bet.pk becomes aware that personal data has been collected from an underage individual, the account will be immediately suspended, all data associated with the account will be deleted, and any funds will be handled in accordance with applicable law and our Terms & Conditions.

Parents and guardians are encouraged to monitor and control minors' internet usage and to ensure that minors do not access online gaming platforms.

12. Changes to This Privacy Policy

bet.pk reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via on-platform notification or email to your registered address prior to the changes taking effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the bet.pk platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated policy. Players who do not agree with a revised Privacy Policy should cease using the platform and may request account closure.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bet.pk, please contact our Data Privacy Officer:

• Live Chat: Available 24/7 via the bet.pk platform (login required for priority support)
• Email: [email protected]

If you believe your data privacy rights have not been upheld, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about filing a complaint with the NPC is available from the NPC directly.